Refund policy
Return Period
Customers from the United Kingdom, Europe, and international locations have 30 days from the delivery date to return their order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned in its original packaging with all labels intact
We do not accept returns for used items unless they are defective or damaged upon arrival.
Refunds
Once your return is approved, you will receive a full refund within 7 days using the same payment method as your original purchase.
No restocking fees will be charged for returned items.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account to ensure the payment has not been processed.
- Contact your bank or credit card company, as processing times may vary.
- If you still have not received your refund, please contact us at vyxuree@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email vyxuree@gmail.com
If you need a different size or colour, we recommend returning the item and placing a new order for the desired product.
Return Requirements
For an item to qualify for a return, it must be:
- Unused and in the same condition as received
- In its original packaging
Certain items cannot be returned, including:
- Opened or used cosmetic products
- Items purchased on sale or with promotional discounts
- Products that have been damaged, altered, or are missing parts for reasons beyond our responsibility
How to Initiate a Return
- Contact Us: Email vyxuree@gmail.com with your order number and the reason for the return. If possible, include clear photos of any defects or issues.
- Return Authorization: Our team will respond with further instructions and the return address. In some cases, additional documentation may be required.
- Return at Your Expense: You are responsible for return shipping costs. Please package the item carefully to avoid damage during transit.
- Inspection & Processing: Once received, we will inspect the item. If it meets our return requirements, we will issue your refund. If an item is returned in used condition, damaged due to misuse, or the wrong item is sent back, a refund may not be possible.
Return Shipping Costs
Customers are responsible for covering their own return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your package.
For further assistance, please contact vyxuree@gmail.com.